Question 1

How do I best maintain my GoGo Bottle?

Accepted Answer

Keep your Zimpanzee GoGo Bottles in good shape by washing them with soapy water  after each use. The silicone inner rings on the lids are also removeable so you can really get in there with a brush to clean your bottle out. And when drying or storing your GoGo Bottle, keep the cap off to make sure the inside dries out properly.

Question 2

What can I use my GoGo Bottle for?

Accepted Answer

Your GoGo Bottle can keep liquids cold for up to 30 hours and hot for up to 12 hours. So you can use it in anyway you like! We do suggest for you to stick to regular drinks like water and sports drinks, but hey, if you feel like chugging a hot soup at the gym, go right ahead. Just make sure your wash your bottle real good afterwards!

Question 3

Should I put the bottle in the refrigerator or in the freezer?

Accepted Answer

We don't suggest you do that since the qualities that keep the temperature of the liquid within the bottle stable actually also prevents the temperature of the environment from affecting the liquid inside the bottle. Meaning to say, the liquid inside the GoGo Bottle will actually take longer to cool down if you're putting a filled GoGo bottle in the fridge.

As long as you fill up your Zimpanzee GoGo Bottles with pre-chilled drinks and a couple of ice cubes, your drink will stay cool for up to 30 hours.

Question 4

Can I microwave my GoGo Bottle?

Accepted Answer

No.

Question 5

I need  replacement parts. Where do I get them?

Accepted Answer

We love that you’re doing your part by making eco-conscious decisions! The good news is that we do sell them! Contact us via our contact us page and we’ll sort you out.

Question 6

Can I fly with my GoGo Bottle?

Accepted Answer

Our GoGo Bottles are designed for more than one adventure, so you certainly can! Just take note that there may be a change of pressure within the bottle, so open it with caution after take off. We don’t need your drink flying after all!

Question 7

Zimpanzee GoGo Bottles 24-Month Warranty

Accepted Answer

We at Zimpanzee are committed to the quality and craftmanship of our products (the term 'product' stated herein would refer to the lid, handle, bottle, and silicon gaskets as both individual parts and as a sum of parts such as to make up a whole). That’s why we offer a 24-month warranty on your newly purchased Gogo Bottle, starting from the date of purchase, with the following inclusions and exceptions:

The 24-Month Warranty on your GoGo Bottle covers: 
·       Manufacturing defects present at the time of receipt 
·       Damaged products caused by shipping 
·       Broken, chipped, cracked, dented or leaking lids due to manufacturing defects e.g. ill-fitting silicone gaskets (‘Gasket’ refers to the silicon O-ring found on the inner rims of the lids)
·       Torn/broken/missing gaskets at the time of receipt

In all cases, we will honour a 1-to-1 replacement on the defective or damaged part, a 1-to-1 replacement of the entire set (on a case by case basis, dependent on available stock), or issue a partial or full refund depending on circumstance. You can only claim for a 1-to-1 replacement once for every purchase of a GoGo Bottle. Warranty will not apply to replacement bottles unless you are able to provide proof of damage caused during shipping and upon receipt.

The 24-Month Warranty does not cover: 
1.     Damage caused to the product due to improper use, misuse or abuse, or fall from height
2.     Damage or defect caused by improper cleaning of the product 
3.     Damage or defect caused by unauthorised disassembling, altering or modification of the product 
4.     Damage or defect caused by fire and/or other natural causes.
5.     Damage to the silicon gaskets due to mishandling, abuse or wear and tear.
6.     Normal wear and tear e.g. denting, paint fading or chipping, scratches, cuts, etc.
7.     Accidental damage – if the product is dropped from height and a dent, crack or hole occurs in the product due to that drop, we cannot be responsible for that damage. 
8.     Products that have undergone unauthorised modifications, alterations or repairs.

Warranty Questions Pertaining to Rust
One question that we get all the time is, are Zimpanzee GoGo Bottles warrantied against rust? Well, our Bottles are made from 304 food grade stainless steel. The chromium within the stainless steel reacts with oxygen in the air to form a protective layer on the steel called chromium oxide that prevents rusting. If this layer is damaged, rust can occur.
 
To prevent this damage from happening, do not risk scratches to the inside metal surfaces of your Bottle by avoiding the use of these materials and cleaning agents when washing or cleaning your product: 
1.     Steel wool or steel brushes 
2.     Cleaning agents containing chlorides such as fluorine, chlorine, bromine, iodine, etc.
3.     Cleaning agents containing alcohol, ammonia or mineral spirits

OK, so what happens if your GoGo Bottle starts to rust? Don’t panic. Simply make a paste from water and baking soda, and do a rub-a-dub scrub on the surface where the rust is evident with a soft cloth and before you know it, bam! Rust-free, baby!

So long story short, no, the GoGo Bottles are not warrantied against rust. But no one likes a rusty bottle, especially if it’s brand new, so we’ll be happy to do a 1-to-1 exchange or send you a replacement product only and only if should you find rust inside your bottle at the time of receipt.

How to claim warranty: 
Your warranty would start from the date of purchase, and end 24 months after that date. Yes, we know that you might not receive your bottle the same day you purchase it but don’t worry, we usually give 2 weeks grace period. So it’s more like, 24 months + 2 weeks. We have it down here in writing so that makes it official! You can totally quote us on this.

To claim warranty on your products, 
1.     Make sure you have your proof of purchase with item description and date of purchase, and order number (if any) clearly stated 
2.     Contact us through our official channels and emails 
3.     Provide pictures of the damage and defect, and a short write up of how it happened  
4.     We will need your email or contact, so please ensure that it’s clearly stated in your email or message

Customers will be liable for shipping costs to send the product back to us if necessary for further investigation. Otherwise, we will send you a 1-to-1 replacement on the defective or damaged part, or a 1-to-1 replacement of the entire set (on a case by case basis, dependent on available stock). Do note that 1-to-1 replacement can be claimed only once, unless you're able to prove that the replacement product was already damaged upon receipt. Warranty will not apply to replacement products after your warranty claim.

Please note that we have a strict no-refund policy.

The terms & conditions of this warranty are subject to change, and as such, only the latest, current version will apply at the time of claiming.

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